After eight years as a Technical Writer, documenting and creating Knowledge Base content, I began exploring new ways to deliver the help my customers needed.  Reading is fundamental, but some learning is better delivered more visually.
I began to design Tutorial Videos to break down visually complex topics and provide another avenue of self-help. It was my goal to guide customers on a learning path, teaching in bite-sized chunks everything they'd need for success. 
 
As Instructional Design Specialist for my team, I was also able to focus on the potential for various types of eLearning to answer some of our customer's needs.  
My goal is to push the boundaries of my skills, the technology available to me, and my creativity in order to create effective eLearning, designs that are aesthetically pleasing, and instruction uniquely suited to its topic. 
Work Experience

06/2018 - Current
Sr. Instructional Designer
Everbridge

06/2017 - 06/2018
Content Specialist 
United HealthCare

04/2015 - 02/2017

Instructional Design Specialist

Constant Contact

06/2008 - 04/2015

Knowledge Base Content Specialist

Constant Contact

 

10/2006 - 06/2008

Customer Service Specialist

Constant Contact

Bio

Blog Publications
(Sample Pieces)

The ABCs of Mobile Apps

Constant Contact  Blog

4 Ways to Bulk Up Your Email Contact List

Constant Contact Blog

Breaking Down Deliverability: What's it all about?

Constant Contact Blog

 

Education
 

1994 - 1999

Toccoa Falls College

Bachalor of Science

2002 - 2003

Old Dominion University

MA English Literature

 

2007 - Present

University of MA, Boston

MA in Instructional Design

 

Certificates
 

2016

Instructional Design

University of MA, Boston